Privacy Policy

This Privacy Policy (hereinafter referred to as "this Policy") is intended to explain how we collect, use, and share your personal information when you visit or purchase jewelry products from www.supervisale.com (hereinafter referred to as the "Site"). We attach great importance to the security of your privacy and will handle your information in strict accordance with this Policy to provide you with a safe and reliable jewelry shopping experience.

I. Personal Information We Collect

To ensure the smooth delivery of end-to-end services including jewelry purchase, customization, delivery, and after-sales support, we collect two core types of information: Device Information and Order Information, collectively referred to as "Personal Information".

1. Automatically Collected Device Information

When you visit the Site, we automatically collect certain information about your device, including but not limited to: web browser type, IP address, time zone settings, some cookies installed on your device, and your browsing behavior data (such as the jewelry categories and product detail pages you view, the websites or search terms that referred you to the Site, and your interaction methods with the Site).
We collect the above Device Information through the following technologies:
  • Cookies: Data files placed on your device or computer, usually containing an anonymous unique identifier. For more information about cookies or how to disable them, please visit http://www.allaboutcookies.org.
  • Log Files: These track activities occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record how you browse the Site.

2. Voluntarily Provided Order and Related Information

When you complete or attempt to complete a jewelry purchase on the Site, we collect information you voluntarily provide, which includes not only conventional order information but also special information specific to jewelry scenarios, as detailed below:
  • Basic Order Information: Name, billing address, shipping address, payment information (including credit card numbers, etc., which will be transmitted through a secure gateway and not stored by us), email address, and phone number.
  • Customization Service Information: If you purchase custom jewelry (such as engraved necklaces, custom-designed diamond rings, etc.), we will collect detailed customization requirements you provide, including engraving content, design sketches, gem parameter preferences, size data, etc., to ensure the custom product meets your expectations.
  • After-sales and Consultation Information: When you contact customer service for inquiries about jewelry maintenance, returns and refunds, material testing, etc., we will record your consultation content and relevant supporting documents (such as photos of problematic jewelry, requests for testing reports, etc.).

II. Purposes of Using Your Personal Information

The personal information we collect will only be used to provide you with end-to-end jewelry shopping services and optimize your experience, with specific purposes as follows:

1. Core Purposes of Order Information

  • Order Fulfillment: Process your payment information, arrange jewelry delivery (including logistics coordination for split shipments), and send you order confirmation emails, invoices, and logistics tracking information.
  • Customization Service Implementation: Synchronize your customization requirements to the design and production teams, generate design confirmation drafts, and communicate with you to ensure the craftsmanship and details of the custom jewelry meet requirements.
  • Customer Communication and After-sales Support: Respond to your inquiries, handle return and refund applications, and follow up on jewelry quality issues (such as providing material testing reports, reissuing damaged products, etc.).
  • Risk Prevention and Control: Screen potential risks or fraudulent activities in orders to protect your transaction security (such as verifying abnormal payments, bulk purchase behaviors, etc.).
  • Personalized Services: With your consent, send you jewelry product information or marketing activities that match your preferences (such as new diamond jewelry products you are interested in, customization discounts, etc.).

2. Core Purposes of Device Information

It is mainly used to optimize the Site experience and prevent risks, including: screening potential risks and fraudulent behaviors through IP addresses; generating user behavior analysis data (such as popular jewelry categories, browsing paths, etc.) to optimize Site layout, product display, and marketing campaign effects.

III. Ways of Sharing Your Personal Information

We promise not to share your personal information arbitrarily. We will only share it with third parties in the following necessary scenarios and will strictly require third parties to abide by privacy protection obligations:
  • Service-supporting Third Parties: To realize core functions such as order fulfillment and Site operation, we will share necessary information with cooperative third parties. For example, we use Shopify to provide e-commerce platform technical support—you can visit https://www.shopify.com/legal/privacy to learn about its information usage rules; we use Google Analytics to understand how users use the Site—you can visit https://www.google.com/intl/en/policies/privacy/ to learn about its information processing methods, or opt out of Google Analytics through https://tools.google.com/dlpage/gaoptout.
  • Logistics and Payment Partners: Provide your name, shipping address, and contact information to logistics providers to complete jewelry delivery; transmit payment information to payment gateways (only for transaction verification, and we do not store complete sensitive payment data).
  • Legal Compliance Requirements: We may share necessary personal information to comply with applicable laws, regulations, or judicial judgments, respond to subpoenas, search warrants, or other legal requests for information we receive, or otherwise protect our legitimate rights (such as handling jewelry infringement complaints, pursuing fraudulent behaviors, etc.).

IV. Behavioral Advertising and Opt-out Options

We may use your personal information to send you targeted advertisements or marketing information related to jewelry, ensuring the content you receive matches your potential needs. For more information on how targeted advertising works, you can visit the educational page of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising through the following links:
  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
In addition, you can also opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

V. "Do Not Track" Notice

Please note that we do not alter our Site's data collection and usage practices when we receive a "Do Not Track" signal from your browser.

VI. Your Rights

If you are a resident of the European Union, you have the following rights related to your personal information, and we will fully cooperate with you to exercise these rights:
  • Access the personal information we hold about you;
  • Request correction or update of your personal information;
  • Request deletion of your personal information.
To exercise the above rights, please contact us via the email provided in the "Contact Us" section of this Policy. At the same time, we note that your information may be transferred outside the European Union, including to Canada and the United States, to fulfill order fulfillment and service operations. The basis for us to process your information is to perform the contract we may have with you (for example, if you place an order through the Site) or otherwise pursue our legitimate business interests as listed above.

VII. Data Retention Period

When you place an order through the Site, we will retain your Order Information for our records unless you request us to delete this information. This retention is for after-sales traceability, quality assurance, and compliance purposes. For non-essential information (such as custom design sketches), we can delete it at your request 6 months after the order is completed; basic Order Information (such as purchase records, information associated with material testing reports) will be retained for 1 year, after which it will be anonymized or securely deleted.

VIII. Policy Updates

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or other operational, legal, or regulatory reasons. The updated Policy will be announced in a prominent position on the homepage of the Site and will take effect immediately upon publication. We recommend that you review this Policy regularly to stay informed about the latest developments in our privacy protection measures.

IX. Protection of Minors' Privacy

The Site and its services are not intended for individuals under the age of 18. We will not intentionally collect personal information from minors. If it is found that a minor has submitted information by mistake, you can contact us via the customer service email, and we will delete the relevant information immediately.