Terms of service

1. User Eligibility and Platform Usage Rules

1. Age Requirement: You must be at least 18 years old (or reach the legal age of majority in your region). If you are a minor, you may use this platform only with the consent of your legal guardian, who shall be liable for your usage behavior.
2. Obligation of Legal Use: You shall not use our jewelry products for illegal activities or unauthorized purposes (such as counterfeiting brands, illegal gifting, etc.). When using the service, you must comply with the laws of your region (including but not limited to intellectual property laws and consumer rights protection laws).
3. Security Responsibility: You shall not transmit viruses, worms, or destructive codes to our platform, nor attempt to crack the website's security protection system. Otherwise, we reserve the right to immediately terminate your account access and pursue legal liability.

2. Order and Transaction Rules

1. Order Confirmation: After you submit an order and complete payment, we will send an order confirmation email (including order number, jewelry style, material, shipping address, etc.) within 24 hours. If there is an error in the order information (such as material labeling deviation, abnormal pricing), we reserve the right to adjust or cancel the order after contacting you and explain the reason.
2. Purchase Restrictions: To protect the rights of ordinary consumers, we reserve the right to restrict bulk orders suspected of being placed by "potential distributors or resellers" (e.g., repeated purchases of the same high-value jewelry by the same account within a short period). Restrictions may include, but are not limited to, limiting the purchase quantity and requiring a statement of purchase purpose.
3. Accuracy of Information: You must provide true and complete shipping addresses, contact information, and payment details (such as credit card expiration date). If jewelry delivery is delayed, lost, or the transaction fails due to incorrect information, you shall bear the responsibility. Please update the information in your account or contact customer service (support@supervisale.com) promptly when there is a change.

3. Product-Related Agreements

1. Product Description and Display: We will mark the material (e.g., 925 silver, 14K gold, moissanite, natural diamonds), size, craftsmanship details, and maintenance recommendations of the jewelry on the product detail page. All information is based on actual product testing results. Due to objective factors such as shooting light and monitor color differences, the actual color of the product may slightly differ from the picture; the received product shall prevail.
2. Special Terms for Custom Jewelry: If you purchase custom jewelry (e.g., engraved necklaces, custom-designed diamond rings), you must confirm the custom details (such as engraving content, gem parameters, size) when placing the order. We will send 3 versions of design confirmation drafts (first draft → revised draft → final draft) via email, and production will start only after your confirmation. If you need to modify the custom requirements during production, an additional craftsmanship adjustment fee will be charged, and the delivery cycle may be extended.
3. Product Quality Assurance: All our jewelry undergoes professional quality inspection (such as checking the firmness of gem setting and the smoothness of metal polishing). However, slight defects (such as small scratches on the surface of silver jewelry) caused by bumps during transportation cannot be completely ruled out. If there is an obvious quality problem (such as loose gemstones or broken metal), you can apply for after-sales service in accordance with our Return Policy.

4. Service Changes and Price Adjustments

1. Right to Adjust Services: We may optimize service content (such as adding new custom craftsmanship or adjusting shipping logistics) based on operational needs, or suspend the sale of some jewelry due to force majeure (such as raw material shortages or policy changes). Relevant changes will be notified in advance via website announcements, and we shall not be liable for "expected interest losses" caused by such changes (e.g., your claim of "loss from missing a purchase" due to the removal of a certain jewelry style).
2. Price Changes: Jewelry prices may change due to fluctuations in material costs (e.g., changes in the market price of gold or diamonds) or adjustments to promotional activities. The price displayed on the page when you place the order shall prevail. Paid orders will not be affected by subsequent price changes; if the price is adjusted for unpaid orders, we will remind you to reconfirm.

5. Privacy and Information Protection

1. Scope of Information Collection: To complete transactions and services, we will collect your name, contact information, shipping address, payment information (credit card information is only transmitted to a secure payment gateway and not stored by us), and custom jewelry requirements (such as engraving content and design sketches).
2. Information Use and Sharing: Your information will only be used for order processing (such as jewelry delivery and after-sales communication) and service optimization (such as recommending similar styles based on purchase preferences). Unless required by law or explicitly agreed by you, we will not share your information with third parties (logistics providers only receive the shipping address and must comply with our privacy protection requirements).
3. Information Inquiry and Deletion: You can contact customer service to inquire about or modify your personal information at any time. Non-essential information (such as custom design sketches) can be applied for deletion 6 months after the order is completed. However, to ensure after-sales traceability, basic order information (such as purchase records and material test reports) will be retained for 1 year.

6. Disclaimer and Limitation of Liability

1. Disclaimer for Force Majeure: If jewelry delivery is delayed, damaged, or the order cannot be fulfilled due to force majeure (such as natural disasters, customs clearance delays, or logistics strikes), we will make every effort to assist in resolving the issue (such as reissuing the product or providing a refund) but shall not be liable for additional compensation (e.g., your claim of "event delay loss" due to the jewelry not being delivered on time).
2. No Liability for Indirect Losses: We shall not be liable for "losses not directly caused by our services", including but not limited to the "emotional value loss" of jewelry (e.g., dissatisfaction with a custom necklace due to a change in personal preference) and "derivative losses" caused by order issues (e.g., social impact from missing a gifting opportunity).
3. Disclaimer for Third-Party Services: Our platform may contain third-party links (such as the official website of a material testing agency or a logistics tracking platform). The quality and security of third-party services shall be the sole responsibility of the third party, and we shall not be liable for verification or guarantee. You must comply with the independent terms of third-party services when using them.

7. Term Updates and Dispute Resolution

1. Term Updates: We may update these Terms based on changes in laws or operational needs. After the update, a notice will be posted in a prominent position on the homepage of the website, and the update will take effect 7 days after the notice is published. Your continued use of the platform shall be deemed acceptance of the updated Terms; if you have objections, you may stop using the service.
2. Dispute Resolution: If a dispute arises between you and us regarding these Terms or services, we shall first attempt to resolve it through negotiation via the customer service email support@supervisale.com. If negotiation fails, the dispute may be submitted to an arbitration institution in Hong Kong for arbitration in accordance with its current arbitration rules, and the arbitration award shall be binding on both parties.